Privacy Policy

We collect personal and non-personal information to provide and improve our services. The types of information we collect include:

1.1. Personal Information

Personal information refers to data that identifies you as an individual. We may collect the following types of personal information:

• Name: To identify you.
• Contact Information: Such as your email address, phone number, and mailing address.
• Payment Information: Including credit card details and billing addresses for the processing of transactions.
• Sensitive Personal Information: For trauma coaching services, we may collect sensitive information about your emotional or psychological history, but only with your explicit consent.

1.2. Non-Personal Information

Non-personal information refers to data that does not identify you personally. This may include:

• Device Information: Information about your computer or mobile device, such as IP address, browser type, and operating system.
• Usage Data: Data about how you use our website or interact with our services, such as pages visited, time spent on the site, and referring URLs.

We collect your information in the following ways:

2.1. Directly From You

• When you fill out forms on our website (e.g., contact forms, booking sessions).
• When you engage in our services (e.g., during trauma coaching or consulting engagements).
• When you communicate with us via email, phone, or other forms of contact.

2.2. Automatically

• Through cookies and similar tracking technologies on our website. These technologies help us analyze user behavior and improve user experience.

We use your personal information for the following purposes:

3.1. Service Provision

• To provide, manage, and improve our services, including trauma coaching, law enforcement consulting, and law enforcement & county jail expertise.
• To personalize our services to meet your specific needs, particularly in trauma coaching, where personalized care is essential.

3.2. Communication

• To respond to your inquiries, feedback, and requests.
• To send you important information regarding updates, policy changes, and service-related notifications.

3.3. Payment Processing

• To process payments for services rendered and maintain accurate financial records.

3.4. Website Improvement

• To analyze usage data and improve the functionality, content, and security of our website.

3.5. Legal Compliance

• To comply with applicable laws, regulations, or legal processes, including the prevention of fraud, misuse, or any unlawful activities.

We are committed to protecting your privacy. Your personal information will not be shared with any third party without your explicit consent. We will only disclose your information if required by law or to protect our rights or the safety of others. Rest assured, your data is kept confidential and secure.

4.1. With Your Consent

• We may share your personal information if you provide explicit consent for us to do so.

4.3. Legal Obligations

• We may disclose your personal information if required by law, regulation, or legal process, such as in response to a court order or government request.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Service Data: We retain data related to the services provided to you for record-keeping, billing, and legal compliance.
• Sensitive Data: Any sensitive personal data collected as part of trauma coaching will be retained only for the duration necessary to fulfill the service, after which it will be securely deleted unless longer retention is legally required.

You have several rights regarding your personal information:

6.1. Access

• You have the right to request access to the personal information we hold about you. We will provide you with a copy of your data in a commonly used format.

6.2. Correction

• You may request that we correct or update any inaccurate or incomplete personal information.

6.3. Deletion

• You have the right to request that we delete your personal information, subject to any legal obligations we may have to retain certain data.

6.4. Restrict Processing

• You can request that we restrict the processing of your personal information under certain circumstances, such as if you contest the accuracy of the data.

6.5. Data Portability

• You may request to receive your personal data in a structured, commonly used, and machine-readable format to transfer it to another data controller.

6.6. Objection to Processing

• You have the right to object to the processing of your personal data for direct marketing purposes.

We take the security of your personal information seriously and implement appropriate physical, technical, and administrative measures to protect it from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or electronic storage is entirely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Our services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children under 18. If we learn that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information promptly.

We use cookies and similar tracking technologies to enhance your experience on our website, understand user behavior, and improve our services. You may modify your browser settings to decline cookies, but doing so may affect your ability to use certain features of our website.

Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

Your personal information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have different data protection laws than your own. We take steps to ensure that your information receives an adequate level of protection in the jurisdictions in which it is processed.

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the updated date. We encourage you to review this Privacy Policy periodically for any updates.

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us:

• Email: —info@strategicsolutionspro.com
• Phone: –(689) 326-5244
• Address: –1317 Edgewater Drive Suite 5570, Orlando, Florida 32804